Shipping & Delivery
AHP Vitals is dedicated to providing a seamless and efficient shipping and delivery experience for all its esteemed customers. This Shipping & Delivery Policy outlines the key details and guidelines to ensure clarity and transparency regarding our processes. Please read the following information carefully:
- Shipping Time Frame: We strive to process and ship orders within 7 business days of receiving them, excluding weekends and holidays. Please note that some products may require additional processing time due to customization or specific packaging requirements.
- Shipping Methods: We partner with reputable shipping carriers to deliver your orders safely and timely. The shipping methods available may vary depending on your location and the size/weight of the package. During the checkout process, you will have the option to choose from the available shipping methods.
- Shipping Charges: Shipping charges are calculated based on various factors, including the destination, weight, and dimensions of the package. The applicable shipping fees will be displayed at the checkout before you finalise your purchase. Please note that additional fees, such as customs duties or taxes, may apply for international shipments and are the responsibility of the customer.
- Order Tracking: Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this information to monitor the progress of your delivery. It is important to note that tracking information may take some time to become available after your order has been shipped.
- Delivery Time: The estimated delivery time depends on the shipping method chosen and the destination. While we make every effort to deliver your order within the estimated timeframe, please understand that unforeseen circumstances, such as weather conditions or logistics issues, may cause delays beyond our control. We appreciate your patience in such situations.
- Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. AHP Vitals is not responsible for delays or non-delivery resulting from incorrect or incomplete address information. If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible.
- Delivery Issues and Support: If you encounter any issues with the delivery of your order, such as non-delivery, damaged items, or any other concerns, please contact our customer support team. We will work diligently to resolve the issue and ensure your satisfaction.
- International Shipping: We offer international shipping to select destinations. Please note that additional shipping charges, customs duties, taxes, and import fees may apply. These charges are determined by the customs authorities of the destination country and are the responsibility of the customer.
We reserve the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.
If you have any further questions or need assistance regarding our Shipping & Delivery Policy, please don’t hesitate to contact our customer support team. We are here to provide the best possible service and support to all our invaluable customers.